We uncover consumers’ expectations for the 2023 Peak Season, to help you build a robust ecommerce strategy that will drive growth from October to Black Friday, Christmas and beyond.

For 42% of British consumers, late deliveries or deliveries arriving when no one is available is the biggest concern during Peak Season.

Based on data from 8,000 consumers and more than 2,000 merchants across 8 key markets, find out how to adapt to the macro context and meet online shoppers’ needs.

In this report you will:

Identify the spending intentions across categories, generations and markets
Learn more about online shoppers’ channel preferences and delivery priorities
Get expert advice and strategies on how to build a risk-resistant ecommerce strategy, capable of generating growth in spite of any disruption.

Get ready for the Peak Season and overcome any challenge that may come your way.


say the ability to track an order is important when buying online


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